Khan Scope Centre - Sales and Return Policy
Return Policy
We want you to be satisfied with your purchase. Items may be returned within 7 days of receipt, subject to the following conditions:
- Take reasonable care of goods while in your possession
- Customers are responsible for return shipping costs
- All returns subject to a minimum 15% restocking fee
- We reserve the right to refuse any return and/or increase the restocking fee if goods are not returned in "as new" condition or have been subject to use after inspection by our staff.
- Returns must be shipped within 7 days of return authorization
- Items must be returned with all original packaging and accessories
- We do not accept return of any kind of software, CDs, DVDs, or books
- Proof of purchase required from original purchaser
- Free gifts included with purchase must be returned
- Custom or personalized items cannot be refunded
- Items with damage, markings, or missing components may receive reduced refund
- Items shipped for free will have original shipping costs deducted from refund
- Sale items, Used items are final sale and exempt from this return policy.
- Shipping costs are non-refundable
Order Acceptance
- Order confirmation emails acknowledge receipt but do not constitute acceptance
- Khan Scope Centre reserves the right to refuse/cancel orders at our discretion
- Reasons may include pricing errors, incorrect descriptions, availability issues
- If canceled, you will be notified promptly with full refund for amounts paid
Cancellations
- Canceled orders are subject to a 5% charge, including special-ordered items
International Returns
- Same policy applies with additional considerations:
- Customer assumes all charges for the return
- Choice of courier is at the customer's discretion with tracking/insurance
- Customs charges paid are non-refundable
- Customs charges incurred during return will be deducted from refund
Used Equipment Sales
- All used equipment sales are final
- No returns, exchanges, or refunds
- Exceptions only for items significantly different from description or damaged during shipping
- Contact customer service within 7 days if issues arise
Refunds
- Expect refund within four weeks of return shipment
- Process includes transit time (5-10 business days), processing (3-5 business days), and bank processing (5-10 business days)
- Contact us before returning any goods at khanscope@gmail.com
Shipping
- We ship worldwide (with some product restrictions)
- Estimated shipping dates provided during checkout
- No weekend shipping
- Shipping times not guaranteed; no refunds for late deliveries
- Same-day service available weekdays (call for details)
Special Orders
- 50% to 100% deposit may be required
- Special order items may not be cancelled
- We will retain any deposits or monies paid if the agreement of purchase is not fulfilled
- Lead times will be quoted but are estimates only
- Special orders are final sales with no returns/exchanges except for defects
- Standard shipping policy applies unless specified
- Pricing may differ from regular items
- Khan Scope Centre will communicate status updates
- Special orders subject to manufacturer availability
The above applies to all online orders, e-commerce or email or Phone orders.
For questions or inquiries, contact our customer service team at khanscope@gmail.com
Our Instore purchase Retail Store Policies may differ from the above terms and condtions and are posted in our store.