Shipping/Return/ Exchange Policy

Khan Scope Centre - Sales and Return Policy

Return Policy

We want you to be satisfied with your purchase. Items may be returned within 7 days of receipt, subject to the following conditions:

  • Take reasonable care of goods while in your possession
  • Customers are responsible for return shipping costs
  • All returns subject to a minimum 15% restocking fee
  • We reserve the right to refuse any return and/or increase the restocking fee if goods are not returned in "as new" condition or have been subject to use after inspection by our staff.
  • Returns must be shipped within 7 days of return authorization
  • Items must be returned with all original packaging and accessories
  • We do not accept return of any kind of software, CDs, DVDs, or books
  • Proof of purchase required from original purchaser
  • Free gifts included with purchase must be returned
  • Custom or personalized items cannot be refunded
  • Items with damage, markings, or missing components may receive reduced refund
  • Items shipped for free will have original shipping costs deducted from refund
  • Sale items, Used items  are final sale and exempt from this return policy.
  • Shipping costs are non-refundable

Order Acceptance

  • Order confirmation emails acknowledge receipt but do not constitute acceptance
  • Khan Scope Centre reserves the right to refuse/cancel orders at our discretion
  • Reasons may include pricing errors, incorrect descriptions, availability issues
  • If canceled, you will be notified promptly with full refund for amounts paid

Cancellations

  • Canceled orders are subject to a 5% charge, including special-ordered items

International Returns

  • Same policy applies with additional considerations:
  • Customer assumes all charges for the return
  • Choice of courier is at the customer's discretion with tracking/insurance
  • Customs charges paid are non-refundable
  • Customs charges incurred during return will be deducted from refund

Used Equipment Sales

  • All used equipment sales are final
  • No returns, exchanges, or refunds
  • Exceptions only for items significantly different from description or damaged during shipping
  • Contact customer service within 7 days if issues arise

Refunds

  • Expect refund within four weeks of return shipment
  • Process includes transit time (5-10 business days), processing (3-5 business days), and bank processing (5-10 business days)
  • Contact us before returning any goods at  khanscope@gmail.com

Shipping

  • We ship worldwide (with some product restrictions)
  • Estimated shipping dates provided during checkout
  • No weekend shipping
  • Shipping times not guaranteed; no refunds for late deliveries
  • Same-day service available weekdays (call for details)

Special Orders

  • 50%  to 100% deposit may be required
  • Special order items may not be cancelled
  • We will retain any deposits or monies paid if the agreement of purchase is not fulfilled
  • Lead times will be quoted but are estimates only
  • Special orders are final sales with no returns/exchanges except for defects
  • Standard shipping policy applies unless specified
  • Pricing may differ from regular items
  • Khan Scope Centre will communicate status updates
  • Special orders subject to manufacturer availability

    The above applies to all online orders, e-commerce or email or Phone orders.

For questions or inquiries, contact our customer service team at khanscope@gmail.com

Our Instore purchase Retail Store Policies may differ from the above terms and condtions and are posted in our store.