We provide exchange within 7 days.
Unlike other stores, we do not sell returned items as new.
When you purchase a new item from us, you can expect it to be brand new
in the box.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Restocking fees of 25% minimum will apply if that is not the case
Additional non-returnable items:
Downloadable software products
Special orders, Used Goods, Items on sale are final sale.
To complete your return/exchange, we require a receipt or proof of purchase
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7days after delivery
Warranties: All merchandise is covered by the manufacturer's warranty, if applicable.
Refunds: We do not offer refunds.
Sale items and used: All Sales Final
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to :3243 Dufferin Street Toronto Ontario CA M6A 2T2.
This must be done within seven days of purchase.
You must obtain a return authorization number from us before doing so.
Send an email to firstname.lastname@example.org to request one.
To return your product, you should mail your product to: 3243 Dufferin Street Toronto Ontario CA M6A 2T2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The above Return and exchange policies apply to orders placed online only. Retail Store terms prices and conditions may be different.